Question 1

What makes Rajmani Herbals products different from other herbal brands?

Accepted Answer

Rajmani Herbals sources all raw ingredients directly from the farms and forests of Sojat City, Pali, Rajasthan — one of India's most renowned regions for premium botanical herbs. Every batch is sun-dried, stone-ground, and triple-sieved to preserve maximum potency. We never add fillers, artificial colours, preservatives, or synthetic fragrances. What you get is pure, unadulterated herbal goodness, exactly the way Ayurveda intended.

Question 2

Are your products 100% natural and chemical-free?

Accepted Answer

Yes, absolutely. Our entire range is free from synthetic chemicals, sulphates, parabens, artificial dyes, and preservatives. We use only single-ingredient or carefully blended natural herbal powders. Our formulations are rooted in classical Ayurvedic science and validated by generations of traditional use across Rajasthan.

Question 3

Are Rajmani Herbals products safe for all skin and hair types?

Accepted Answer

Our herbal powders are generally gentle and suitable for all skin and hair types, including sensitive skin. However, every individual is unique. We recommend doing a patch test before applying any new herbal product to a large area — apply a small amount to your inner wrist or elbow, wait 24 hours, and proceed if there is no adverse reaction. If you have a known allergy to any specific botanical ingredient, please check the ingredient list carefully.

Question 4

Are your products vegan and cruelty-free?

Accepted Answer

Yes. All Rajmani Herbals products are 100% plant-based, vegan, and never tested on animals. Our formulations contain no animal-derived ingredients whatsoever — no beeswax, no lanolin, no gelatine. We are committed to ethical sourcing and conscious beauty.

Question 5

Are your products FSSAI approved?

Accepted Answer

Yes. Rajmani Herbals is registered with the Food Safety and Standards Authority of India (FSSAI). Our edible herbal powders — including Moringa and Beetroot — are manufactured under hygienic conditions compliant with Indian food safety regulations.

Question 6

What is the shelf life of your herbal powders?

Accepted Answer

Our herbal powders have a shelf life of 18–24 months from the date of manufacture when stored correctly. You will find the manufacturing and best-before dates printed on each pack. For best results, consume or use within 6 months of opening.

Question 7

How should I store herbal powders at home?

Accepted Answer

Store your herbal powders in a cool, dry place away from direct sunlight and moisture. Keep them in their original airtight packs or transfer to an airtight glass container after opening. Avoid storing near the stove, sink, or in humid areas like bathrooms, as moisture can degrade the powder and reduce its efficacy. Do not refrigerate unless specified.

Question 8

Can I use these products during pregnancy or while breastfeeding?

Accepted Answer

Certain herbs are contraindicated during pregnancy and lactation. While many of our topical powders (like Multani Mitti, Rose Petal, and Henna) are generally considered safe for external use, we strongly recommend consulting your gynaecologist or Ayurvedic physician before using any herbal product internally or on sensitive areas during pregnancy. Your safety and your baby's safety are paramount.

Question 9

Can I mix multiple herbal powders together?

Accepted Answer

Yes — many of our customers create their own personalised blends. For example, mixing Amla + Henna + Indigo is a popular natural hair dye routine. Amla + Hibiscus together make an excellent conditioning hair mask. For skincare, Multani Mitti + Rose Petal + Orange Peel creates a brightening and cleansing face pack. We recommend starting with simple two-ingredient combinations and gradually exploring, as Ayurveda emphasises understanding how each herb interacts with your individual constitution (prakriti).

Question 10

Are the products suitable for children?

Accepted Answer

Topical use of gentle herbs like Multani Mitti or Rose Petal powder is generally safe for children above 3 years when used in mild dilutions. For internal consumption (Moringa, Beetroot), always consult a paediatrician before giving herbal supplements to children. Start with very small quantities and monitor for any reactions.

Question 11

Where do you deliver?

Accepted Answer

We deliver across India — to all 28 states and 8 union territories, including remote pin codes. We currently do not offer international shipping, but we are working on it. If you are an international customer, please reach out to us directly via email and we will explore options for you.

Question 12

How long does delivery take?

Accepted Answer

Standard delivery takes 4–7 business days for most locations across India. Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune) typically receive orders within 3–5 business days. Remote or rural pin codes may require 7–10 business days. You will receive a tracking link via SMS and email once your order is dispatched.

Question 13

What are the shipping charges?

Accepted Answer

We offer FREE shipping on all orders above Rs. 499. For orders below Rs. 499, a flat shipping charge of Rs. 49 is applied. No hidden charges — what you see at checkout is what you pay.

Question 14

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking number via SMS to your registered mobile number and via email. You can use this tracking number on the respective courier's website (Delhivery, Shiprocket, or Blue Dart, depending on your location) to get real-time updates. You can also visit the 'My Orders' section in your account dashboard for status updates.

Question 15

Do you offer express or same-day delivery?

Accepted Answer

We do not currently offer same-day or next-day delivery. However, we are working on express delivery options for select cities. Subscribe to our newsletter to be notified when express delivery becomes available in your city.

Question 16

My order shows 'delivered' but I haven't received it. What should I do?

Accepted Answer

We are sorry for the inconvenience. If your tracking status shows 'delivered' but you have not received the package, please first check with neighbours or building security, as couriers sometimes leave parcels with them. If you still cannot locate it, contact us within 48 hours of the delivery date at rajmaniherbals@gmail.com with your order ID and we will investigate promptly with our logistics partner.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major payment methods through Razorpay, India's most trusted payment gateway: UPI (Google Pay, PhonePe, BHIM, Paytm), Credit Cards (Visa, Mastercard, RuPay, Amex), Debit Cards, Net Banking (all major Indian banks), and mobile wallets. All transactions are encrypted with 256-bit SSL security.

Question 18

Is my payment information secure?

Accepted Answer

Absolutely. We do not store any payment information on our servers. All transactions are processed through Razorpay, which is PCI DSS Level 1 compliant — the highest level of payment security certification. Your card and UPI details never touch our servers.

Question 19

Can I modify or cancel my order after placing it?

Accepted Answer

You can request a modification or cancellation within 12 hours of placing your order, provided it has not yet been dispatched. Please contact us immediately at rajmaniherbals@gmail.com or WhatsApp us with your order ID. Once the order is packed and dispatched, we are unable to make changes.

Question 20

I didn't receive an order confirmation email. What should I do?

Accepted Answer

Order confirmation emails are sent instantly after a successful payment. If you haven't received one, please check your spam or promotions folder. If it's not there either, verify that you entered the correct email address at checkout. You can also log into your account dashboard to view your order status. If the issue persists, contact us at rajmaniherbals@gmail.com.

Question 21

Can I place an order without creating an account?

Accepted Answer

Currently, an account is required to complete a purchase — this helps us provide better order tracking and customer support. Creating an account is quick, free, and can be done with just your Google account or email address. We never share your data with third parties.

Question 22

What is your return policy?

Accepted Answer

We offer a 7-day return policy from the date of delivery. Returns are accepted only for products that are damaged, defective, or incorrectly shipped. Due to the nature of herbal and food-grade products, we are unable to accept returns for change of mind, taste preferences, or if the product has been opened and used (unless it is defective). All return requests must include photographic evidence of the issue.

Question 23

My product arrived damaged or tampered. What should I do?

Accepted Answer

We are truly sorry to hear that. Please take clear photographs of the damaged package and product immediately upon receipt, and contact us at rajmaniherbals@gmail.com within 48 hours of delivery with your order ID and the photos. We will arrange a replacement or full refund — whichever you prefer — at no additional cost to you.

Question 24

How do I initiate a return?

Accepted Answer

To initiate a return, email us at rajmaniherbals@gmail.com with: (1) your order ID, (2) the product you wish to return, (3) the reason for return, and (4) photographs supporting the claim. Our team will respond within 24–48 business hours with the next steps and a return pickup arrangement (where applicable).

Question 25

When will I receive my refund?

Accepted Answer

Once we receive and inspect the returned product, refunds are processed within 3–5 business days. The amount will be credited back to your original payment method — UPI, bank account, or credit/debit card. Depending on your bank, it may take an additional 5–7 business days to reflect in your account. We will send you an email confirmation once the refund is initiated.

Question 26

I received the wrong product. What happens next?

Accepted Answer

We sincerely apologise for the mix-up. Please contact us at rajmaniherbals@gmail.com within 48 hours with your order ID and a photo of the product received. We will immediately dispatch the correct product at no extra charge and arrange for pickup of the wrong item at our cost.

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