Privacy Policy

1. Introduction

Rajmani Herbals ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rajmaniherbals.com and make purchases from us. Please read this policy carefully.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery address provided during checkout or account registration.
• Order Information: Products purchased, transaction amounts, order history, and payment status.
• Usage Data: Pages visited, time spent on site, browser type, and IP address (collected automatically via cookies and analytics tools).
• Communications: Messages sent via our contact form or email.

3. How We Use Your Information

• To process and fulfil your orders and send order confirmation emails
• To provide customer support and respond to enquiries
• To send newsletters and promotional emails (only if you have subscribed)
• To improve our website and product offerings
• To comply with legal obligations and prevent fraud

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only as necessary to operate our business:

• Payment Processors: Razorpay processes all payments. We do not store card details on our servers.
• Shipping Partners: Your name, phone number, and delivery address are shared with our courier partners (e.g., Shiprocket, Delhivery, Bluedart) to fulfil your order.
• Analytics: Anonymised usage data may be processed by services like Google Analytics.

5. Cookies

We use cookies to enhance your browsing experience, maintain your shopping cart session, and understand how visitors use our site. You may disable cookies in your browser settings, but some site features (such as the cart) may not function correctly without them.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and strict access controls to protect your personal information. However, no method of data transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years as required by Indian tax law (GST compliance).

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Unsubscribe from marketing emails at any time

To exercise any of these rights, please contact us at rajmaniherbals@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: